Ethics and values

The core values of Hero are Openness, Equality and Professionalism. This represents the most important values that all staff can identify with. The core values describe the company’s character and are visible in our daily work. They give direction when we face difficult challenges.

Our values

Openness

We warmly welcome and show genuine interest in the people we meet and engage with in our work.
Equality

We are diverse and have the right to be different. Our work is characterized by respect for the inherent dignity of each individual.
Professionalism

We are professional service providers. Our work is based on established knowledge that we share and further develop.

Openness

We welcome and are interested in the people we meet and socialize with in our work. We try to understand and accentuate each other’s background, resources, needs and wishes. We learn from the knowledge new people bring with them and incorporate it in our organization. At our reception centers, the residents have influence and a say in how things are run. In education, each student is seen. Recipients of our interpretation services experience commitment, accessibility and good communication from order to delivery. We are welcoming and friendly, open to cooperation and tolerant in regards to all people regardless of ethnic background, disability, gender, sexual orientation, age or religion.

Equality

We are all different and have the right to be different. Our work is characterized by respect for each individual’s basic intrinsic value. We recruit employees with different backgrounds, and want the staff to complement each other in a good way. Both managers and employees see diversity as a strength for the organization. We work for that both staff and the recipients of our services experience confidence, empathy, respect, and equal opportunity. Being treated equally and fairness is important in our work, but we do differentiate in order to ensure the individual’s rights when needs are different.

Professionalism

We are professional service providers. Our work is based on established knowledge that we share and develop further. We are committed to quality in all our operations, working according to common standards as we develop a common understanding of what a good solution is. Ethical dilemmas are discussed with managers or colleagues in the workplace. We show consideration and establish a good bond with the recipients of our services. We don’t privatize any relationship with our residents or course participants. To maintain our integrity, we accept no gifts or services from the users that go beyond purely symbolic value. These partners we work with will be able to trust us and know us as positive, knowledgeable and solution-oriented.